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SAP CRM

SAP CRM COURSE CONTENT

  1. CRM : Basic data & Customizing settings
  • Business partner
  • Organizational model
  • Territory Management
  • Product master CRM Business Transactions
  • Overview of generic functions in business transactions
  • Activity Management
  • Transaction type
  1. CRM : Process control and determination:
  • Partner determination customizing
  • Overview of Pricing in CRM
  • Actions (Output determination)
  • CRM Billing CRM Middleware
  • CRM Middleware Overview
  • Basic concepts of CRM middleware
  • Replication administration
  • Lead Management
  • Date management
  • Status management
  • Incompletion log
  1. CRM : Sales
  • Opportunity management
  • Copy Controls
  • Quotation and Order Management
  • Contract Management
  1. CRM : Marketing
  • Overview of marketing management in mySAP CRM
  • Marketing and campaign planning
  • Planning and managing marketing projects
  • Marketing Calendar
  • Channel Details
  • Creating personalized e-mail forms and structuring documents
  • BP determinate communication
  • B2B scenario
  • Business partner segmentation
  • Marketing Attributes
  • Segment builder
  • Creating profiles and target groups
  • Using master groups and samples
  • Campaign Automation
  • Product proposals
  • External List Management
  1. CRM : Service
  • Overview of CRM service
  • Installed Base
  • Service Contract and Entitlements
  • Planned Services
  • Service Order Management
  • Complaints and Returns
  • In-house repair
  • Enterprise Intelligence
  • E Service

 

Training Details

  • Course Duration: 45 hours Training + Assignments + Actual Project Based Case Studies
  • Training Materials:
    All attendees will receive,
    Assignment after each module, Video recording of every session
    Notes and study material for examples covered.
    Access to the Training Blog & Repository of Materials

Coming Soon..

Demo Video

Course Duration

The Sap CRM course duration will be of 30 hours.

Course Inquiry - SAP CRM